Shipping policy

Last updated: May 2026

Thank you for shopping with Tailovia. We're committed to getting your pet's essentials to you as quickly as possible.

Delivery Times

All orders are delivered within 10 business days from the date of purchase. Business days are Monday to Friday, excluding UK public holidays.

Processing time (1–2 business days) is included within this window. Once your order has been dispatched, you will receive a confirmation email with tracking information where available.

Shipping Costs

Shipping costs are calculated at checkout based on your order and location. We offer free UK delivery on every order.

Where We Ship

We currently ship to addresses within the United Kingdom. If you are outside the UK and would like to place an order, please contact us at tailoviastore@gmail.com and we will do our best to assist you.

Order Tracking

Once your order has been dispatched, you will receive an email with tracking details. If you have not received tracking information within 3 business days of placing your order, please contact us.

Delays

While we always aim to meet our delivery estimates, occasional delays may occur due to high demand, courier delays, or circumstances outside our control. If your order has not arrived within 12 business days, please get in touch and we will investigate immediately.

Contact Us

📧 tailoviastore@gmail.com 🌿 tailovia.com